What are your candles made from?

We make our candles from soy wax and fragrance oils, and a small amount of mineral oil. They are vegan, cruelty free, phthalate free, PEG free, and silicone free. 

Are your candles tested on animals?

Our candles are not tested on animals and the wax does not contain any animal products. We are cruelty free!

How long will my order take to reach me?

Our standard UK delivery takes 3-5 working days to reach you from dispatch. International orders can take 7-14 working days to arrive so please make sure you place your order allowing plenty of time. 

There is a problem with my order.  What should I do?

As we are only human, sometimes mistakes do happen. If you have received your order and there is something not quite right, please let us know right away so we can rectify it for you, you can reach us at whitetreecandleco@gmail.com

How do I exchange or return an item?

If the goods supplied are damaged or are not what you ordered, White Tree Candle Co can return, replace or exchange them as long as you notify the Company of the problem 72 hours after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained or alternatively the goods can be refused and subsequently returned to us.

If goods are not received within 7 working days from the order/ invoice date please notify the Company.

Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email. It should be made clear if a replacement or refund is required.

How long will my return take to process?

We are usually pretty quick to process your returns but please do bear in mind that there may be delays after very busy periods like sales. We aim to process your returns within 1 week but it may take up to 2 weeks.

Do you have sales?

We know everyone loves a bargain and we do run sales from time-to-time.  The best way to keep informed is to make sure you are signed up to our newsletter and keep a keen eye on our Facebook, Instagram, and Tiktok.

How can I ensure candle safety?

Our candles come with a safety label.  This is to ensure our customers are well informed on the correct and sensible use of our products. Never leave burning candle unattended with children or animal!  Always place candle on appropriate heat resistant base or holder on a flat stable surface, away from draughts and flammable objects. For best results burn candle 3-4 hours at a time, never move whilst lit or until wax hardens. Keep wick trimmed to approx. 10mm and remove wick trimmings, match stubs and any other foreign objects. Discard when 10mm remains.